QStride Careers

QStride Career Opportunities


Help Desk
HelpDesk Support Analyst
Information Technology
MI
6/11/2018

QStride is a Top100 ranked technology solutions provider!  We are focused on delivering the best Information Technology talent and technology solutions for businesses. QStride understands what it takes to help businesses solve problems and sustain a competitive advantage and is why QStride is recognized by its customers as a leader in what it does.

The key to QStride's success story is its people. We are built on a foundation of world class talent and believe our employees are our best asset. QStride is continuously seeking to acquire high caliber talent which will contribute towards the continual growth, innovation, and advancing our and our customers mission.

Learn more about QStride by watching this video, which includes client and consultant testimonials! 
 
About the Gig:
 
Our client is looking for a Help Desk professional with 1-4 years of experience in the field. This position will operate as a tier I operator that serves as a primary resource for enterprise monitoring, incident management and computer operations responsible for systems that run critical applications, systems, networks, and infrastructure at multiple sites.
This position is responsible for initiating Incidents for Critical Business Functions. Notifies and escalates to support teams using Standard Operating Procedure (SOP) Tasks include: Monitoring server and network system monitoring tools and responds appropriately to alarms.  Monitoring the environmental equipment. Monitoring the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons. Tracking and monitoring security concerns.  Completing documentation of how the issue/irregularity was uncovered, who it affected, and the steps taken up to and including the final solution.  Monitoring system resources to ensure that Service Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. Executing programs and jobs on the mainframe computers utilizing an operator display terminal.  Controlling production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers. Communicating statuses using tools such as trouble tickets, status boards, broadcast messages and status reports.  Reviewing the Change Management Forward Schedule of Change and updates Requests for Changes (RFC’s) as needed, when requested by the change builders.
   
Help Desk Responsibilities and Requirements:
  • Ability to work cooperatively with others in a team environment to meet the expected levels of customer service.
  • Ability to operate information systems impute devices.
  • Ability to conduct training and informational sessions.
  • Ability to understand and follow detailed written and oral instructions.
  • Ability to explain instructions and guidelines to others effectively.
  • Ability to communicate effectively.
  • Knowledge of dada communications networks
  • Knowledge of methods and techniques used to operate mainframe computer systems and peripheral equipment.
  • Ability to identify and resolve problems associated with operating system malfunctions.
  • Ability to key in coded information and instructions.
  • Ability to determine work priorities.
  • Ability to perform the most complete information technology technician assignments.
  • Ability to work under stressful conditions.
  • Ability to use Microsoft Office products.
  • Experience working in an Enterprise Monitoring Environment.
  • Experience with computer room environmental and/or help desk.
  • Bachelors degree in computer science or alike.

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