QStride Careers

QStride Career Opportunities


Help Desk
HelpDesk Support Analyst
Information Technology
MI
7/9/2018

QStride is a Top100 ranked technology solutions provider!  We are focused on delivering the best Information Technology talent and technology solutions for businesses. QStride understands what it takes to help businesses solve problems and sustain a competitive advantage and is why QStride is recognized by its customers as a leader in what it does.

The key to QStride's success story is its people. We are built on a foundation of world class talent and believe our employees are our best asset. QStride is continuously seeking to acquire high caliber talent which will contribute towards the continual growth, innovation, and advancing our and our customers mission.

Learn more about QStride by 
watching this video, which includes client and consultant testimonials! 
 
About the Gig:


Our client is looking for someone o fill their Help Desk position 1 to 4 years of experience in the field or in a related area. Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems.  Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to support teams using Standard Operating Procedure. Sends Communications Matrix Notifications using SOP for High and Critical Incidents.  Monitors server and network system monitoring tools and responds appropriately to alarms.  Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning and buildings water supply) to ensure their proper operation.  Complete documentation of how the problem/issue was uncovered, who it affected, and the steps taken up to and including the final solution.  Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizations/persons.   Track and monitor security concerns.  Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps taken up to and including the final solution.  Monitors system resources (e.g. processor, memory and input/output) to ensure that Service Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer.  Opens trouble tickets and assign to the appropriate support group.  Grants physical access to hosting centers both locally and remotely.  Administers established security policy for physical access to the (2) Hosting Centers.  Executes programs and jobs on the mainframe computers utilizing an operator display terminal.  Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers.  Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed.  Prepares and submits status reports detailing system operations. Reads, comprehends, and complies with email messages in timely basis.  Uses communications tools appropriately to receive and disburse information.  Answers and makes phone calls as necessary. Communicates statuses using tools such as trouble tickets, status boards, broadcast messages and status reports.  Reviews the Change Management Forward Schedule of Change and updates Requests for Changes (RFC’s) as needed, when requested by the change builders.
 
Help Desk Job Responsibilities and Requirements:
  • Work cooperatively with others in a team environment to meet the expected levels of customer service.
  • Ability to operate information systems input devices.
  • Ability to understand and follow detailed written and oral instructions.
  • Ability to explain instructions and guidelines to others effectively.
  • Knowledge of data communications networks.
  • Knowledge of the methods and techniques used to operate mainframe computer systems and peripheral equipment.
  • Ability to identify and resolve problems associated with operating system malfunctions.
  • Ability to key in coded information and instructions.
  • Ability to determine work priorities.
  • Bachelors degree is required.

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