QStride Career Opportunities
|IT Support Center Analyst|
|HelpDesk Support Analyst|
|QStride is a Top100 ranked technology solutions provider! We are focused on delivering the best Information Technology talent and technology solutions for businesses. QStride understands what it takes to help businesses solve problems and sustain a competitive advantage and is why QStride is recognized by its customers as a leader in what it does.
The key to QStride's success story is its people. We are built on a foundation of world class talent and believe our employees are our best asset. QStride is continuously seeking to acquire high caliber talent which will contribute towards the continual growth, innovation, and advancing our and our customers mission.
Learn more about QStride by watching this video, which includes client and consultant testimonials!
About the Gig:
Our client is looking for a part time IT Support Center Analyst who will be responsible for providing phone support to all concepts, offices and warehouses, including remote end users during their assigned work shift within the IT Support Center. The candidate will receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in an incident management database. Analysts will work independently under the supervision of a senior analyst or Supervisor during their work shift. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The ideal candidate will maintain a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for optimization of requests into the IT Support Center and across the IT Services organization. Tasks include:
IT Support Center Analyst Responsibilities and Requirements:
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