QStride Careers

QStride Career Opportunities


IT Support Center Analyst
HelpDesk Support Analyst
Information Technology
NJ
7/11/2018

QStride is a Top100 ranked technology solutions provider!  We are focused on delivering the best Information Technology talent and technology solutions for businesses. QStride understands what it takes to help businesses solve problems and sustain a competitive advantage and is why QStride is recognized by its customers as a leader in what it does.

The key to QStride's success story is its people. We are built on a foundation of world class talent and believe our employees are our best asset. QStride is continuously seeking to acquire high caliber talent which will contribute towards the continual growth, innovation, and advancing our and our customers mission.

Learn more about QStride by 
watching this video, which includes client and consultant testimonials! 
 
About the Gig:
 
Our client is looking for a part time
IT Support Center Analyst who will be responsible for providing phone support to all concepts, offices and warehouses, including remote end users during their assigned work shift within the IT Support Center. The candidate will receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in an incident management database. Analysts will work independently under the supervision of a senior analyst or Supervisor during their work shift. The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Center. The ideal candidate will maintain a mindset of continuous improvement, in terms of efficiency of support processes, customer satisfaction and the application of tools for optimization of requests into the IT Support Center and across the IT Services organization. Tasks include:
 
IT Support Center Analyst Responsibilities and Requirements:
  • The candidate must have the ability to work independently.
  • The position requires excellent communication and customer service skills, enthusiasm, self-motivation, and team oriented focus.
  • The candidate must be able to follow directions, guidelines and  established  procedures (best practices), and also have a passion for continuous self-improvement.
  • Have a working knowledge of POS hardware, RF, and Networking concepts.
  • Be flexible to alternate shift hours to support staff vacation or sick day coverage requirements.
  • Contact and coordinate vendors in the provision of timely service and repair of POS Controllers & Registers (Toshiba), Printers (Harland), RF Equipment (Zebra).
  • Must have technical experience in a high volume ; 24x7 Retail or Technical Network or PC Equipment Support Center environment.
  • Must have experience in collaborating with team members towards delivering industry best practice methodologies.
  • Must be able to identify, isolate, escalate and document, challenges which impact user environments.
  • Must be able to stay on top of incident case load  and  provide necessary updates to groups in a timely and consistent manner.
  • Bilingual (Spanish), is a plus.
  • BS degree in Computer Science, or commensurate experience.

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